Responsible Gambling at Casino Chan Australia
At Casino Chan, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Casino Chan operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and international gaming regulations. We actively promote responsible gambling practices and work continuously to identify and assist players who may be experiencing gambling-related harm.
Our responsible gambling program is reviewed and updated regularly. This page reflects our current policies as of June 2026.
Know the Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Chase losses by continuing to gamble after losing
- Feel anxious, irritable, or restless when not gambling
- Neglect work, family, or personal responsibilities due to gambling
- Borrow money or sell possessions to fund gambling
- Lie to friends or family about your gambling habits
- Use gambling as a way to cope with stress, depression, or anxiety
- Feel unable to stop or reduce your gambling despite wanting to
If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools at Casino Chan
We provide a comprehensive suite of tools to help you manage your gambling activity. All tools are available directly through your Casino Chan account settings.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the change is applied.
Loss Limits
Loss limits allow you to cap the amount you can lose within a specified time period. This tool helps you stay within your budget and prevents significant financial harm.
Session Time Limits
You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have spent. These pop-up alerts help you stay aware of your gambling activity in real time.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place any bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Casino Chan for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account.
To activate self-exclusion, please contact our support team at [email protected] or use the self-exclusion option in your account settings.
Account Activity History
You can review your full gambling history, including deposits, withdrawals, bets placed, and time spent on the platform, at any time through your account dashboard.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.
Visit the official BetStop website: www.betstop.gov.au
Once registered with BetStop, Casino Chan is legally required to prevent you from accessing our services for the duration of your exclusion period.
Support Organisations in Australia
If you or someone you know needs help with gambling, the following free and confidential services are available across Australia:
Gambling Help Online
24/7 free counselling, information, and support for people affected by gambling problems.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, available 24 hours a day, 7 days a week)
- Online chat available on the website
Lifeline Australia
Crisis support and suicide prevention services available around the clock.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (available 24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (available 24/7)
Financial Counselling Australia
Free financial counselling for Australians experiencing financial difficulty, including gambling-related debt.
- Website: www.financialcounsellingaustralia.org.au
- National Debt Helpline: 1800 007 007
Gamblers Anonymous Australia
A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.
- Website: www.gamblersanonymous.org.au
Protecting Minors
Casino Chan strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, the account will be immediately suspended pending investigation.
We strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
Responsible Gambling Tips
To help keep gambling fun and within safe limits, we recommend the following:
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks during your gaming sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Us for Responsible Gambling Support
Our dedicated responsible gambling support team is available to assist you at any time. If you have concerns about your gambling behaviour or need help activating any of our responsible gambling tools, please reach out to us:
- Email: [email protected]
- Live Chat: Available 24/7 through your Casino Chan account
All responsible gambling requests are handled with the utmost confidentiality and are processed as a priority.
Last updated: June 2026
